eK
Loading...
Loading...
The Challenge
Writing customer names and services on paper tags leads to lost items, wrong deliveries, and frustrated repeat customers. One mix-up can cost you a loyal client.
Without a proper tagging and tracking system, garments and linens get mixed between orders. Customers lose trust fast when their clothes go missing.
Different fabrics, weights, and service types have different rates, but without a clear system, staff quote inconsistent prices and customers feel overcharged.
Managing pickup and delivery times through text messages and phone calls leads to missed pickups, double bookings, and unhappy customers waiting for their laundry.
The Solution
Job mix-ups from manual tracking
Digital job tickets with unique tracking codes let you follow every order from drop-off to pickup. No more lost garments.
Lost customer items
Every item is logged against a customer order with service type and status. Nothing gets lost in the system.
Inconsistent pricing
Weight-based and service-based pricing rules are set once and applied automatically. Staff quote the same rates every time.
Chaotic scheduling
Built-in scheduling manages pickup and delivery slots. Customers get SMS notifications when their laundry is ready.
Features
Create digital job tickets with service type, weight, and status tracking from drop-off to customer pickup.
Set rates per kilo for different service types -- wash-dry-fold, dry clean, press only. Pricing is automatic and consistent.
Manage collection and delivery time slots. Avoid double bookings and keep your riders on schedule.
Automatically notify customers when their laundry is being processed, ready for pickup, or out for delivery.
See daily earnings, popular services, average order value, and customer frequency to grow your business.
Handle wash-dry-fold, dry cleaning, ironing, curtains, comforters, and specialty items all in one system.
“We handle 80+ orders a day and used to lose track of at least 2-3 every week. Since switching to eKaha, we have not had a single lost item complaint. Our customers love the text notifications too.”
Maria Santos
FreshPress Laundry, Mandaluyong